Refund policy

Return & Refund Policy

At Mistify Living, customer satisfaction is our priority. Please read our return and refund policy carefully before making a purchase.

Returns We accept return requests within 30 days of delivery. To be eligible for a return, your item must be unused, in its original condition, and in the original packaging. Customers are responsible for return shipping costs. To initiate a return, please contact us at [your email] and we will provide you with the return address and instructions.

Refunds Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 5-7 business days.

Damaged, Missing, or Incorrect Items If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at [your email] with a photo of the item and your order number. We will arrange a replacement or full refund at no cost to you.

Non-Returnable Items For hygiene reasons, essential oils are non-returnable and non-refundable once opened. If your oils arrive damaged or incorrect, please contact us and we will make it right.

Order Cancellations Orders can be cancelled within 24 hours of purchase. After 24 hours, your order may already be processed and cancellations cannot be guaranteedContact Us For any questions about your order, please reach out to us at [your email] or through our Contact page.